Store Policies
Transparency Policy
At ArtStock, all information about our products, prices and services is clearly detailed on our website. Our customer service team is available to answer any questions before making your purchase.
Security Policy
We guarantee that all payments made in our store are protected by advanced security systems. The privacy and protection of your data is our priority. In addition, we never share your personal information with third parties.
Pricing Policy
All published prices include the benefits derived from our exclusive agreements. Prices are subject to change without notice, but any variation will not affect purchases already made and confirmed.
Availability Policy
We do our best to ensure immediate availability of all licenses posted on our store. If we are unable to deliver a purchased license, we offer alternatives or a full refund of the amount paid.
Support Policy
Our technical support team is available during regular business hours to help you with any questions or issues related to your purchase, activation or use of the licenses you have purchased. You can contact us via email or WhatsApp.
Responsibility Policy
We ensure that all licenses offered meet quality and authenticity standards. The proper use of licenses is the responsibility of the client, who must follow the instructions provided for their activation.
Exchange and Refund Policy
In case of licensing issues, we offer a clear and fair returns and exchanges process:
Refunds: Customers have up to 7 days to request a full 100% refund. After this time, the refund will be proportional to the time of use of the license.
Exchanges: If necessary, we offer license exchanges for other licenses available in our offer, subject to availability and price equivalence.
Opening Hours
At ArtStock, we are available to assist you during the following business hours:
Peru time (GMT-5):
Monday to Friday: 9:00 AM to 8:00 PM
Saturday: 9:00 AM to 6:00 PM
Sundays and Holidays: 9:00 AM to 1:00 PM
New York, United States time (GMT-4):
Monday to Friday: 10:00 AM to 9:00 PM
Saturday: 10:00 AM to 7:00 PM
Sundays and Holidays: 10:00 AM to 2:00 PM